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Clinch Valley Times
St. Paul , Virginia
May 5, 2016     Clinch Valley Times
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May 5, 2016

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Page 4 CLINCH VALLEY TIMES St. Paul, Va. Thursday, May 5, 2016 i PluggedlnVA paraoptometric The following article was written by Teresa Smith, formerly of : Pounding Mill and a par- ticipant in the PluggedlnVA i Paraoptometric program, which ran from January 5, 112015 to August 12, 2015. One major focus of the PluggedlnVA training is the development of profes- sional soft skills. In her article, Teresa explained how she was able to apply the knowledge she had gained in her business eti- quette class in order to make a positive difference in an interaction with a patient. Learning to respond to situations in a professional manner and make human interactions run as smoothly as possible . are some 03" the advantages of practicing proper busi- ness etiquette in the work- place. Business Etiquette In the Workplace By Teresa Smith " I am a student in the PluggedlnVA Paraoptometric program. One of our classes teaches us about business etiquette: how we should dress pro- fessionally and use proper manners in the workplace. Business etiquette is a set of unwritten rules that applies to social situations, professional workplaces, and relationships. In the business world, good busi- ness etiquette means that you act professionally and use proper manners when interacting with your patients. When I'm preparing my patients to see the doctor, ,I ask them if they are having a good day or ask about their family. The smallest act of kindness can change their mood and make them feel important. Using prop- er etiquette lets the patient know we care about their needs, and we are there to serve them. Not too long ago, one of my patients came in, and she was in a hurry. It seemed everything was going wrong for her that day. She had lost one of her contact lenses, and she wanted to blame someone. I remembered my training, and I kept calm and gave her a big smile and told her we would get her in to see the doctor as quickly as possible and provide her with a new contact. Her mood began to change; she knew I understood what she was going through and that I would do all I could to help her. I used the prop- er business etiquette to make her feel that we pro- vided professional and friendly service. While in the program, Teresa earned a Career Studies Certificate in Paraoptometric by com- pleting 28 college credits. She also earned a Microsoft Digital Literacy Certificate and a Career Readiness Certificate. In September 2015, shortly after finishing the paraoptometric program, Teresa moved to Washington County, Pennsylvania, where she enjoys living near her daughter and first grand- child (who was born in December 2015). Teresa is currently working as a den- tal assistant and says that she loves her job. Teresa says that completing the paraoptometric program gave her the confidence she needed to know that she could work in a health care field. Teresa also stat- ed that she has used the knowledge and skills learned in the program, especially those of writing, business etiquette, and resume writing, in acquir- ing her new job. She is now preparing to take the den- tal x-ray certification test. During a recent conver- sation I had with Teresa, she stated, "'Being in the program changed me." Her statement only further validates the PluggedlnVA slogan which says, "Six months can change your life." For information about adult education classes in your community and future PluggedlnVA opportunities in the region, contact Southwest Regional Adult Education at 866-581- 9935. and CTAP acreage r maintenance ARC, PLC and CTAP (ARC), Price Loss Acreage Maintenance Coverage (PLC) or the Producers enrolled in Cotton Transition Agriculture Risk Coverage Assistance Program Czltlly M~'~ S~at